If there's one technique that has transformed grey coverage results in organic, low-tox colour, it's pre-softening. It costs nothing extra, adds only a few minutes to a service, and works with almost any low-tox colour system on the market. Chantal Haberland, an organic colour specialist in Surry Hills, Sydney, shares exactly how — and why — pre-softening works, after years of formulation research and client trials to develop it into a foolproof method for genuinely lasting g